Shipping Policy

Thank you for shopping at banalna.com. We are committed to providing you with reliable shipping services and timely delivery.

Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

• Standard delivery usually takes 7–15 business days, depending on the destination.

• International deliveries may take longer due to customs clearance or courier delays.

Shipping Fees

• Shipping fees are calculated and displayed at checkout before you confirm your purchase.

• Free shipping promotions may apply during special campaigns.

Order Tracking

• Once shipped, you will receive a confirmation email with your tracking details.

• You can monitor your order directly on the courier’s website.

Address Accuracy

• Please make sure your shipping address is correct before placing an order.

• We are not responsible for lost or delayed packages caused by incorrect or incomplete addresses provided by customers.

Lost or Damaged Packages

• If your order is lost or arrives damaged, please contact us immediately at trantuyetmocay@gmail.com.

• We will investigate the issue with the shipping carrier and provide a suitable resolution.

Contact Us

If you have any questions about this Shipping Policy, please reach out to us:

📍 Address: 9, Thon Dong Hoa, Yen Hoa, Yen My, Hung Yen
📧 Email: trantuyetmocay@gmail.com
🌐 Website: banalna.com